Shipping & Transport
Bulgaria
Receiving shipments to AirTec
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We accept deliveries from all courier companies.
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In-person drop-off of shock absorbers / components at our workshop is possible by prior arrangement.
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⚠️ Important (GDPR): Due to data-protection regulations, courier companies often hide the sender’s phone number.
We strongly recommend that customers include their phone number inside the package, so we can contact them easily if needed.
Shipments from AirTec (within Bulgaria)
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For deliveries within Bulgaria, we ship EXCLUSIVELY via Speedy.
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If the customer prefers delivery to a courier office, they must specify in advance the exact Speedy office where the shipment should be sent.
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Finished products may also be collected in person from our workshop, with prior notice.
Dispatch schedule
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We ship parcels every business day.
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Shipments prepared and confirmed before 15:00 are dispatched the same day.
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Shipments prepared after 15:00 are dispatched the next business day
(in this case, the customer will receive the parcel one day later).
International Shipments
Couriers & transport
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For international shipments, we work with all courier companies.
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Each courier applies different tariffs and transit times depending on the destination country and region.
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For international deliveries, we primarily use DHL, due to reliability, tracking, and fast transit times.
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At the customer’s explicit request, shipments can also be sent via other couriers.
International shipping quotations
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To provide an accurate international shipping quote with DHL, the customer must supply a complete and accurate delivery address.
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Upon receiving the address, AirTec prepares and sends a transport price quotation by email.
Important notes for international shipments
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All costs related to transport, delivery, and any applicable customs fees are borne by the customer.
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Delivery times are indicative only and depend on the courier, destination country, and customs procedures (for non-EU shipments).
Packaging requirements & liability (valid for Bulgaria and international shipments)
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The customer is fully responsible for proper and secure packaging of their parts.
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Components must be firmly secured inside the package, protected against impact, moisture, and mechanical damage.
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Due to the high volume of incoming shipments, AirTec may accept a damaged parcel without filing a claim with the courier.
In such cases, AirTec bears NO responsibility for transport-related damage. -
AirTec is not liable for damage resulting from insufficient packaging or transport impacts, regardless of the courier used.
