Deposit Terms for Exchange Service
This page outlines the deposit policy and terms applicable to the Exchange Service provided by AirTec.
By using the Exchange Service, the customer confirms that they have read, understood, and fully accepted the terms below.
1️⃣ Purpose of the Deposit
The deposit is a security amount intended to guarantee:
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the return of an original OEM component by the customer;
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the return of a component that is technically repairable;
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compliance with the agreed timeframes and conditions of the Exchange Service.
The deposit is not an additional fee, but a temporary security linked to the correct completion of the service.
2️⃣ Deposit Is Mandatory
A deposit is mandatory for all Exchange Service orders.
There are no exceptions, regardless of:
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vehicle model;
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repair value;
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customer location;
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previous business relationship.
3️⃣ Payment of the Deposit
The deposit is paid together with the repair price, as follows:
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upon delivery (in-person handover or Cash on Delivery – Bulgaria only);
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or in advance via bank transfer or PayPal (international customers).
The Exchange Service becomes active only after payment is confirmed.
4️⃣ Conditions for Deposit Refund
✅ The deposit is refunded only if ALL of the following conditions are met:
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the customer returns an original OEM component;
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the component has not been opened, repaired, or modified by a third party;
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the component is technically suitable for repair;
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the component is returned within the agreed timeframe;
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no additional damage has occurred due to improper installation or transport.
The deposit is refunded after technical inspection by AirTec.
5️⃣ Conditions Under Which the Deposit Is NOT Refunded
❌ The deposit will NOT be refunded if:
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the customer fails to return a component;
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the returned component is not original OEM (copy, replica, aftermarket);
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the component has been opened or repaired by another company;
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the component is in a condition that makes repair impossible;
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the component is returned outside the agreed timeframe without prior approval;
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additional damage is found due to improper installation or poor transport packaging.
AirTec reserves the right to retain part or all of the deposit, depending on the specific condition of the returned component.
6️⃣ Components Repaired by Third Parties – Important Notice
Components that have been previously repaired by other workshops are not accepted under the Exchange Service.
This is because:
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third-party repair methods and materials differ significantly from AirTec standards;
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in many cases, such repairs cause irreversible internal damage, making proper restoration impossible.
In such cases, the deposit is not refundable.
7️⃣ Return Timeframe
The timeframe for returning the original component is agreed individually at the time of order.
Failure to meet the deadline may result in:
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forfeiture of the deposit; or
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an extension only with prior written approval from AirTec.
8️⃣ Transport & Risk
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All transport costs are borne by the customer;
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transport risk remains with the customer;
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packaging requirements are detailed on the Shipping & Transport page.
9️⃣ Technical Inspection
All returned components undergo a professional technical inspection at AirTec.
The final decision regarding whether the component is:
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repairable;
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partially repairable;
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or non-repairable
is made solely by AirTec, based on technical condition and internal standards.
🔟 Final Notes
This Deposit Policy is designed to ensure a fair, transparent, and secure Exchange Service for both the customer and AirTec.
Using the Exchange Service constitutes full acceptance of this Deposit Policy.
