EU / Non-EU Customers – International Repair & Return

AirTec provides professional OEM suspension repair services for customers from the European Union and outside the EU (including the USA).
Procedures vary depending on the region. Please read the information below carefully to ensure smooth shipping and customs clearance.

Mandatory Prior Contact – IMPORTANT

For all international shipments, customers are REQUIRED to contact AirTec in advance
by phone or email, before sending any parts.

This is necessary to:

• confirm the correct shipping address and recipient;

• provide instructions for customs documentation;

• avoid delays, returned shipments, or customs-related issues.

Recipient Details – VERY IMPORTANT

⚠️ The recipient MUST be the COMPANY, NOT a private individual.

Correct recipient details:

Company: Adler Auto LTD
City: Godech
Street: Gramada 1 B
Postal Code: 2240
Province: Sofia-oblast
Country: Bulgaria

Phone:
+359 888 931 886
+359 878 555 940

Email: info@air-tec.bg

All email correspondence is handled by the company manager:
Bogomil Bogomilov

Critically Important for Customs Clearance

• The recipient must ALWAYS be “Adler Auto LTD”.

• Shipments addressed to a private individual may result in:

  • serious delays;

  • additional documentation and costs;

  • or inability to clear the shipment through customs.

Addressing the shipment to the company ensures faster and smoother customs clearance.

EU Customers

For customers within the European Union, the process is the simplest:

• ❌ No customs clearance

• ❌ No import duties or taxes

• ✔ Free movement of goods within the EU

Process:

1. The customer ships the component to AirTec

2. We perform OEM shock absorber repair or Exchange Service

3. The component is returned to the customer

Shipping: DHL or other courier
Payment: bank transfer / PayPal
Lead times: standard EU timelines

Non-EU Customers – Repair & Return

(including the USA)

For all customers outside the European Union, including the United States, shipments are handled under the
Repair & Return procedure (temporary export for repair).

Key principles:

• ✔ Temporary export / import

• ✔ Customs clearance for auto parts

• ✔ “Repair & Return” declaration

• ✔ Correctly declared value and contents

AirTec provides all necessary guidance; however:

• the customer is responsible for customs duties, taxes, and local charges, if applicable.

Shipping: primarily DHL
Payment: bank transfer / PayPal
Lead times: depend on customs processing

ℹ️ Detailed requirements are explained on the Documents & Customs page.

Customer Responsibility

• The customer is responsible for accurately completing all shipping details.

• AirTec is not responsible for delays, additional costs, or issues caused by incorrectly addressed shipments or improper documentation.