Warranty

1️⃣ Warranty Period

The warranty period for components repaired by AirTec is as follows:

• Air suspension airspring – 12 months

• Adaptive shock absorber – 12 months

• Air suspension compressor – 6 months

In certain cases, a different warranty period (e.g. extended warranty) may apply, subject to an explicit written agreement between AirTec and the customer.

Start of the Warranty Period

The warranty period begins on the date the repaired component is received by the customer, not on the date of installation or actual use.

⚠️ Important notice:
If a repaired component is purchased and stored (e.g. kept in stock) and installed after the warranty period has expired, the warranty is considered expired, even if the component has not been used.

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2️⃣ Scope of Warranty

The AirTec warranty applies only to fully or substantially repaired components, including:

• air suspension airsprings;

• adaptive shock absorbers;

• air suspension compressors.

❌ The warranty does NOT apply to:

• partial or temporary repairs;

• replacement of peripheral parts only (bushings, sleeves, air fittings, connectors, etc.);

• cases where the majority of the component remains in its original, worn condition.

❗ Important:
No warranty is provided for old components submitted solely for inspection or testing where no defect has been found.
Inspection or testing does not constitute a repair and does not create warranty rights, especially for components with advanced age (in some cases over 10–15 years).

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3️⃣ What the Warranty Covers

The warranty covers ONLY the component repaired by AirTec.

AirTec is NOT responsible for:

• consequential damage to other vehicle components;

• roadside assistance costs;

• installation or removal costs;

• transport costs;

• loss of use, loss of profit, or downtime;

• any indirect or consequential damages.

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4️⃣ Cases in Which the Warranty Becomes Void

4.1 Improper or Incorrect Installation / Removal

If improper installation is identified as the cause of failure, the warranty becomes void.

AirTec recommends installation:

• directly at our facility, or

• at trusted workshops following our instructions.

❗ Installation errors performed by AirTec or by an AirTec-approved workshop do NOT void the warranty.

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4.2 Damage Resulting from an Accident

Damage resulting from a traffic accident is not covered by the warranty.

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4.3 Airspring Damage Caused by a Defective Shock Absorber

One of the most common causes of airspring damage is a leaking shock absorber, where hydraulic oil damages the rubber airspring.

AirTec tests every shock absorber for leaks.

⚠️ If a customer:

• submits an air suspension unit with a damaged airspring and a defective shock absorber;

• refuses repair of the shock absorber;

• requests repair only of the airspring,

despite being informed that the defective shock absorber will damage the new airspring again,
the warranty is explicitly void.

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4.4 Compressor Failure Due to Air Leaks

The purpose of the air suspension compressor is to maintain system pressure.

If, due to:

• a leaking airspring;

• incorrect installation;

• or another external air leak,

the system loses air, the compressor runs almost continuously to compensate, leading to overload and accelerated wear.

If an air leak is identified as the cause of failure of a repaired compressor, the warranty becomes void.

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4.5 Unauthorized Third-Party Intervention

Components repaired by AirTec are delivered ready for installation.

❌ It is strictly prohibited to:

• open;

• disassemble;

• modify

any AirTec-repaired product without explicit written consent from AirTec.

Any unauthorized intervention will automatically void the warranty.

⚠️ Critical safety warning:
All adaptive shock absorbers operate under high pressure.
Any attempt to open or disassemble them without proper equipment and expertise may result in serious injury or death.

AirTec accepts no liability whatsoever for consequences resulting from unauthorized handling.

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5️⃣ What Warranty Service Includes

In the event of a valid warranty claim, AirTec will:

• perform a full repair of the component at its own expense, or

• refund the full amount paid if repair is not possible.

If, after a repeated claim, no objective technical cause can be identified, AirTec reserves the right to stop further repair attempts and refund the paid amount, instead of continuing repeated repairs.

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🤝 Fairness and Customer Commitment

AirTec is known for its fairness and long-term commitment to its customers.
Despite clearly defined warranty periods, we stand behind the quality of our work and the real service life of our repaired components.

Components repaired by AirTec have an expected service life that significantly exceeds the warranty period, when installed and used correctly.

Important Notice

Even if the warranty period has expired, we kindly ask customers to contact us in case of any issue or concern.

In cases where:

• a problem occurs shortly after warranty expiration;

• a clear and objective technical reason is identified;

AirTec may carry out the repair fully or partially, as a gesture of goodwill and customer trust.

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📞 Contact Us in Case of Any Issue

For any complaint, concern, or technical question, regardless of warranty status, we strongly encourage customers to contact AirTec first, before taking any other action.

Our goal is to:

• professionally analyze the situation;

• provide the most correct and fair solution;

• and, whenever possible, exceed customer expectations regarding warranty and service.

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🔚 Final Notes

These warranty terms are designed to ensure clarity, safety, and fairness, protecting both the customer and AirTec.

Use of AirTec services constitutes full acceptance of this Warranty Policy.